CRESACredit Resolution Experts of South Africa
Q2 2026 Spotlight Awards — Nominations open

The CRESA Industry Awards

South Africa's only consumer-driven awards for the credit, debt, and NCA-regulated sector. Recognising the companies and individuals who set the standard for complaint resolution, compliance, and consumer treatment.

Quarterly Spotlight Awards

  • Four times per year
  • Short-listed from CRESA platform data and nominations
  • Winners announced on the newsroom and social media
  • Winners receive a digital badge for their profile

Annual Grand Awards

  • Once per year — Q4 announcement
  • Drawn from all four quarterly pools
  • Public voting combined with CRESA platform data
  • Formal announcement, press release, and award certificate

Award categories

Best Complaint Resolution — Company

Company

Highest verified resolution rate on CRESA in the quarter. Minimum 10 complaints to qualify.

Debt Counsellor of the Quarter

Individual

NCR-registered debt counsellor with the highest consumer satisfaction score and lowest unresolved complaint rate.

Compliance Champion — Company

Company

Company demonstrating consistent NCA compliance, fastest response times, and zero prohibited conduct findings in the period.

Consumer Champion — Individual

Individual

An individual nominated by consumers for going above and beyond in resolving complaints or supporting consumer rights.

Most Improved — Company

Company

Greatest improvement in complaint resolution rate compared to the previous quarter.

Best Bank for Consumer Treatment

Annual

Annual only. Bank with the best combined score across resolution rate, response time, and consumer satisfaction.

CRESA Grand Award — Company of the Year

Annual

Annual only. Most consumer-trusted company based on full-year data and public vote.

CRESA Grand Award — Individual of the Year

Annual

Annual only. Most impactful individual in the credit and debt sector, nominated and voted on by CRESA users.

Eligibility: To be eligible, companies must have an active CRESA profile, a minimum of 10 complaints in the qualifying period, and no active NCT prohibited conduct findings. Individuals must be nominated by at least 3 verified CRESA consumers and hold a valid NCR registration where applicable.

2026 Awards Calendar

  1. Q2 Spotlight — June 2026

    Best Complaint Resolution, Debt Counsellor of the Quarter, Consumer Champion

  2. Q3 Spotlight — September 2026

    Compliance Champion, Most Improved Company, Consumer Champion

  3. Q4 Spotlight + Annual Grand Awards — December 2026

    All categories. Public voting opens 4 weeks before announcement.

Submit a nomination

0/500

Past winners

The first CRESA Quarterly Spotlight winners will be announced in June 2026. Check back soon.