Debt counsellor complaints in South Africa
Paying every month but your debt review is going nowhere? Overcharged, abandoned, or unable to get a clearance certificate? CRESA lets you file a complaint against your debt counsellor, get it in front of the company, and track the outcome.
Free to file · Company is formally notified · Track the response publicly.
Common complaints we see
- Overcharging
- Abandonment / non-delivery
- No NCR proposal submitted
- Refused refund
Recent complaints in this sector
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Tip: file on CRESA first to create a public record and notify the company — then escalate to the regulator if it isn't resolved.
Frequently asked questions
My debt counsellor took my money but did nothing — what can I do?
Debt counsellors are registered with and regulated by the National Credit Regulator (NCR). Taking fees without submitting an NCR proposal or court application is a serious breach. File a complaint here and we will guide you to the NCR and Credit Ombud.
Can I get a refund from my debt counsellor?
If a counsellor charged fees beyond the prescribed maximums or failed to deliver the service, you can demand a refund. Logging it on CRESA creates a record and formally notifies the company.
How do I get out of debt review or get my clearance certificate?
If your counsellor refuses to issue a clearance certificate or remove the debt review flag after you have settled, that is a common and resolvable complaint. File it and we will help you escalate.
Ready to be heard?
File your complaint in a few minutes. We notify the company, track the response, and guide you to the right regulator.
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