How CRESA works

A transparent four-step process from complaint to public record.

1. Step 1

   Submit a complaint

   Describe your experience. Your complaint is published publicly on CRESA so that other consumers and regulators can see it.

2. Step 2

   Company is notified

   Registered companies receive an alert about the complaint and can respond directly through their CRESA business portal.

3. Step 3

   Public response

   The company's official response is published on the complaint record. Both sides of the story are visible.

4. Step 4

   Resolution on record

   You can mark a complaint as resolved or escalate it to the NCR. Either way, the record stays on CRESA permanently.