South Africa's public financial resolution network

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Treated unfairly by a bank, lender or debt collector?
Voice your experience.

CRESA is South Africa's open space for credit, debt & insurance experiences — banks, credit providers, debt counsellors, debt collectors, short-term insurers, life cover, medical aids and brokers. Share your story, we notify the company and connect you with experts who know SA consumer law. Free.

Share your story · 60 seconds How it works

✓ Free & anonymous-friendly✓ Companies notified within 24h✓ 0% response rate

Live

Complaints active now

Awaiting company response

Resolved this month

Boosted complaints

Patterns under review

Consumers helped total

Your Voice

Share your experience publicly. Companies are notified and can respond.

Share an experience

Your Rights

Find the right regulator, the right form, and the right expert for your case.

Know your rights

Your Say

Vote on NCR & NCA proposals shaping South Africa's credit laws.

Cast your vote

Public resolution network

Where transparency drives resolution.

CRESA rewards responsiveness, fairness and professionalism — not noise. Every complaint is public from the moment it's submitted, and every resolution is recognised.

1,284

Complaints resolved this month

31 hrs

Average resolution time

147

Companies actively responding

Verified partner network

Trending categories

Debt review clearance142+24%
Incorrect bureau listing98+18%
Unauthorised debit order76+12%
Rejected insurance claim64+9%
Debt collector harassment51+7%
Account dispute47+5%

Top responding companies

1
ABSA
Bank · avg 18h · 92% resolved
96
2
Standard Bank
Bank · avg 22h · 89% resolved
94
3
Nedbank
Bank · avg 26h · 87% resolved
91
4
DebtBusters
Debt counsellor · avg 31h · 84% resolved
89
5
Discovery Insure
Insurance · avg 34h · 82% resolved
88

Verified partner spotlight

Capitec

Verified Partner · Responds within 48 hours

Score

312

Resolved

21 hours

Avg reply

How partners get verified

Live resolution activity

Live

ResolvedCapitec— Account dispute2 min ago
RespondedDebtBusters— Debt review clearance8 min ago
NewAfrican Bank— Unauthorised debit14 min ago
ResolvedABSA— Incorrect listing22 min ago
In reviewMTN— Billing dispute31 min ago
RespondedDiscovery— Claim rejection48 min ago

Public experiences

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