CRESA Resolution Command Centre
Resolve complaints before they become escalations.
A secure business dashboard where creditors receive complaints, assign staff, communicate behind the scenes, prove every resolution attempt, and download ombudsman-ready evidence packs.
Access tier
Free business access
Analytics — locked
Reports & downloads — locked
Ombudsman evidence packs — locked
18
New complaints
4
48h SLA risk
73%
Resolved this month
Reports generated
Verified PartnerVerified Partner access
Live Complaint Queue
4
CRS-2026-0048
ABSA
Debt Review Clearance
High
SLA 12h
Secure link sent
Assigned staff
T. Nkosi (Compliance)
Outcome
Pending clearance letter
Status
In negotiation
Latest action
Requested clearance certificate from credit bureau team
Resolution Trail
- Step 1Complaint received and validated
- Step 2Company notified through secure resolution link
- Step 3Company response recorded
- Step 4Consumer feedback requested
- Step 5Resolution outcome captured
- Step 6Ombudsman-ready report generated
Ombudsman Report Pack
Verified PartnerGenerate and download evidence packs for the ombud. Available to verified CRESA partners.
Business Analytics
Verified Partner
Reputation analytics
Verified PartnerResponse times, resolution rates and compliance risk scoring.
Why companies pay
They are not paying to receive complaints. They are paying to manage risk, prove fair treatment, reduce ombud escalations, monitor staff performance, and protect reputation.
- Secure complaint response portal
- SLA and escalation monitoring
- Staff assignment and audit trails
- Ombudsman-ready evidence packs
- Analytics and reputation reporting
Partner Growth Centre
Verified PartnerProfile strength, logo, public reputation, articles, jobs and ads. Available to verified CRESA partners.