Bank & lender complaints in South Africa
Reckless lending, debit orders you never authorised, a wrongful credit bureau listing, or an account closed without explanation? CRESA lets you file a complaint against any South African bank or lender, notify them formally, and track the response.
Free to file · Company is formally notified · Track the response publicly.
Common complaints we see
- Reckless lending
- Unlawful debit order
- Credit bureau dispute
- Account closure
- Refused debt review
- Identity fraud / unauthorised account
Recent complaints in this sector
View all →Who regulates them
Tip: file on CRESA first to create a public record and notify the company — then escalate to the regulator if it isn't resolved.
Frequently asked questions
How do I dispute a wrong listing on my credit record?
If a bank or lender has listed you incorrectly, you have the right to dispute it. File a complaint on CRESA to create a formal record, and we will point you to the bank's dispute process and the relevant ombud.
What is reckless lending and how do I report it?
Under the National Credit Act, a lender must do an affordability assessment before granting credit. Lending that ignored your ability to repay may be 'reckless' and can be set aside. Log the complaint and we will guide you to the NCR.
An unauthorised debit order came off my account — what now?
Unauthorised or continued debit orders are a frequent, resolvable complaint. File it here to notify the institution formally and start the resolution process.
Ready to be heard?
File your complaint in a few minutes. We notify the company, track the response, and guide you to the right regulator.
File your complaint